One connected receivables management platform.
ConnectRMS is an enterprise SaaS platform for receivables management — connecting operations, consumer engagement, compliance, and finance in one system.
ConnectRMS is one connected operating environment. Every capability works from the same accounts, data, workflows, and controls — so work done in one area is reflected everywhere else, instead of being reconciled across disconnected systems.
Stella — Superior Intelligence & Automation — operates throughout the connected platform rather than sitting beside it as another tool.
Operating Environment
One connected operating environment.
- Administration & Client Services
- Operations
- Finance
- Performance
- Consumer Engagement
- Communications
- Compliance
- Integrations
Connected Foundation
Shared data. Shared controls. Connected workflows.
Accounts & Consumers
Shared account and consumer context across connected operational workflows.
Workflow & Events
Actions, status changes, communications, payments, disputes, documents, and other activity can become part of the connected operating record.
Configuration & Controls
Client, portfolio, product, jurisdiction, permissions, and operating rules can inform how work is performed throughout the environment.
Integration Layer
Payment processors, communication providers, data providers, and external systems connect into the operating environment through the platform integration architecture.
Stella — Superior Intelligence & Automation
Context, guidance, automation, and operational intelligence across the connected foundation.
Platform Capabilities
Capabilities of one connected platform
Each capability is part of ConnectRMS — not a separate product.
Concierge
The connected account workspace for consumer account management and day-to-day operations.
Learn more →Administration & Client Services
Manage disputes, complaints, documents, correspondence, client requests, consumer protection workflows, and service exceptions in one connected workspace.
Learn more →Compliance
Manage compliance workflows, audits, complaints, quality oversight, evidence, and operational controls within the connected receivables environment.
Learn more →Command Center
Centralized configuration and control for the ConnectRMS environment, including products, integrations, platform settings, and operational rules.
Learn more →Performance Hub
Operational performance, supervision, queues, productivity, and management visibility.
Learn more →Finance
Payments, deposits, settlements, reconciliation, adjustments, returns, and client remittance.
Learn more →Voice
Integrated voice and telephony capabilities built into the platform.
Learn more →Navigator
Navigator, the ConnectRMS consumer self-service experience, provides a connected digital environment for account information, communications, offers, documents, and resolution.
Learn more →Integrations
Connectivity to payment processors, communication providers, data providers, and other systems.
Learn more →Legal
Extending ConnectRMS into connected legal recovery workflows.
Across every capability
Stella — Superior Intelligence & Automation
The intelligence and automation layer spanning the platform →Connected by Design
Work once. Reflect it everywhere it matters.
Example · A consumer dispute
One record, carried across the environment
- 1
Consumer interaction
A dispute is received through a connected consumer or communication channel.
- 2
Account context
The dispute becomes part of the account's connected operating record and is visible where authorized users work the account.
- 3
Administration workflow
Administration & Client Services can manage the dispute workflow, documentation, correspondence, and related requirements.
- 4
Operational controls
Applicable restrictions, requirements, and account conditions can inform subsequent work and communications.
- 5
Compliance & evidence
Related activity, documentation, status, and audit information can support compliance oversight.
- 6
Operational visibility
Connected status and workload information can support management visibility and downstream workflows.
Stella across the workflow
Stella can use connected context to surface guidance, relevant information, automation, and operational insight where supported.
Illustrative example of the platform's connected design. Specific workflows, channels, integrations, and automation vary by release and configuration — see individual platform capability pages for current functionality.
Workspaces
One experience. Specialized workspaces.
Concierge
Account operations and consumer engagement.
Command Center
Centralized configuration and platform control.
Finance
Payments, settlements, reconciliation, adjustments, returns, and client remittance.
Performance Hub
Operational performance, supervision, queues, productivity, and management visibility.
Explore ConnectRMS
Explore the connected operating environment.
See how ConnectRMS brings specialized receivables capabilities together on one connected platform.
Interested in ConnectRMS? sales@connectrms.net