Healthcare
Patient receivables management for healthcare organizations.
Patient balances span self-pay, post-insurance, and past-due accounts, often across facilities and partners. ConnectRMS is designed to connect patient engagement, payment arrangements, compliance controls, and recovery operations on one operating record — alongside existing billing and revenue cycle systems.
The operating environment
Hospitals, physician groups, clinics, and other healthcare organizations manage patient balances — self-pay amounts and balances remaining after insurance — often across several facilities and service lines, and alongside existing billing and revenue cycle systems.
The challenge. When patient balances, communications, payment arrangements, and recovery work move between billing systems, internal teams, and outside partners, a consistent patient experience, consistent controls, and a complete view of each account are hard to maintain.
Receivables
The receivables ConnectRMS is designed to support.
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Patient-responsibility balances
Self-pay and post-insurance balances worked from one connected account view, with history and communications in one place.
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Payment arrangements and account servicing
Arrangements, payments, and account activity recorded alongside the account and its history.
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Past-due patient accounts
Delinquent balances segmented into configurable workflows under the organization’s own policies.
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Recovery operations
Accounts moving from early outreach into recovery, worked in connected workflows rather than separate systems.
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Balances across facilities and service lines
Patient balances across facilities, practices, and service lines, with visibility across the whole operation.
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Patient inquiries and disputes
Balance questions, disputes, and supporting documents handled in one connected workspace.
Platform Capabilities
How ConnectRMS is designed to support the work.
Digital patient engagement
Email and SMS communications tied to the account record through the platform’s communication-provider integrations, with Stella supporting automation across connected workflows.
Patient self-service
Navigator — Consumer Self-Service — gives patients a connected digital environment for account information, communications, offers, documents, and resolution.
Payment arrangement management
Payment arrangements, payments, and reconciliation handled alongside the account, with offers and resolution available to patients through Navigator.
Compliance controls and communication restrictions
Applicable controls and requirements present where the work is performed, with communication eligibility and restrictions able to reflect account conditions.
Role-based access and audit trails
User permissions and access controls govern who can see and act on information, and audit trails are designed to attribute actions and changes to the users who performed them.
Configurable recovery workflows
Workflows and operating rules configured centrally in Command Center shape how patient accounts move from first notice through resolution, with Stella helping surface what needs attention.
Disputes, documentation, and reporting
Disputes, complaints, and documents handled in one connected workspace, with operational performance and management visibility from the same activity.
ConnectRMS is not an electronic health record, medical billing, or revenue cycle management system, and it does not replace them. It is the connected receivables operating environment for patient balances, designed to work alongside existing healthcare systems through the platform integration architecture. Healthcare-specific privacy and regulatory requirements, including those that apply to patient information, are reviewed with each organization rather than assumed.
Designed to support compliant operations — not a guarantee of legal compliance. Specific controls vary by configuration.
See how ConnectRMS could fit your operation.
Demos are coming in 2027. In the meantime, email sales@connectrms.net.