Government & Public Sector
Government Receivables & Collections Management Software
Designed for Federal, State, and Local Government Receivables Operations
ConnectRMS is being designed to support government agencies and authorized collection contractors with a connected environment for receivables servicing, digital communications, collection workflows, payment arrangements, compliance oversight, and operational reporting.
The operating environment
Federal agencies, state agencies, and local governments manage receivables that arise from public programs and services — delinquent obligations, overpayments, fees, and administrative obligations — often with work shared between agencies and authorized collection contractors.
The challenge. When balances, communications, and payment arrangements are handled in separate program or departmental systems, consistent policies, oversight, and a complete view of each account are hard to maintain.
Receivables
The receivables ConnectRMS is designed to support.
-
Federal Government Collections
Receivables, delinquent obligations, overpayments, and account servicing for federal agencies and authorized contractors.
-
State Government Collections
State agency receivables, administrative obligations, fees, and delinquent accounts.
-
County and Municipal Collections
Local government receivables, public-service fees, and past-due obligations.
-
Government Overpayments and Administrative Receivables
Configurable workflows for different types of government obligations.
-
Government Payment Arrangements and Account Servicing
Consumer communications, account history, arrangements, and payment tracking.
Platform Capabilities
How ConnectRMS is designed to support the work.
Account servicing and collection operations
Concierge, the connected account workspace, is being designed to bring account servicing, consumer communications, and collection work together alongside each account’s history.
Digital consumer self-service
Navigator — Consumer Self-Service — is being designed to give consumers a connected digital environment for account information, communications, offers, documents, and resolution.
Compliance oversight, controls, and audit trails
Compliance workflows, audits, and operational controls present where the work is performed, with audit trails designed to attribute actions and changes to the users who performed them.
Configurable workflows and permissions
Command Center is being designed for centralized configuration of workflows, operating rules, and platform settings, with user permissions governing who can see and act on information.
Payments, reconciliation, and financial operations
Payments, payment tracking, and reconciliation are being designed to sit on the same operating record as the account and its arrangements.
Reporting and operational visibility
Performance Hub is being designed to provide operational performance, supervision, queues, productivity, and management visibility across the operation.
ConnectRMS is receivables management software. It is designed to be operated by government agencies and their authorized collection contractors; it is not a collection agency, and a subscription does not include collection services. Government collections can involve additional federal, state, and agency-specific statutes, policies, and procurement, security, and data-handling requirements. ConnectRMS is a configurable platform intended to support agency requirements, subject to validation and implementation with each organization. ConnectRMS is in active development; capabilities described here reflect the platform’s design, and availability is confirmed with each organization.
Designed to support compliant operations — not a guarantee of legal compliance. Specific controls vary by configuration.
See how ConnectRMS could fit your operation.
Demos are coming in 2027. In the meantime, email sales@connectrms.net.