One connected platform for receivables management.
ConnectRMS brings operations, consumer engagement, compliance, finance, and performance together in one intelligent receivables management platform.
35+
Years of Receivables Management Experience
Built by Receivables Professionals.
Designed for the Real World.
Our industry experience spans every stage of recovery — which is why ConnectRMS is being designed around the entire operation rather than one isolated function.
The Problem
Receivables technology shouldn't require a collection of disconnected systems.
The fragmented stack
- Disconnected systems
- Multiple vendors
- Multiple APIs
- Multiple licenses
- Multiple workflows
- Fragmented data
- Higher operational complexity
ConnectRMS
- One connected platform
- Shared data
- Connected workflows
- Centralized controls
- Modern integrations
- Lower technology-stack complexity
The ConnectRMS Difference
One platform. One connected operating environment.
- Operations
- Administration & Client Services
- Consumer Engagement
- Compliance
- Finance
- Performance
- Communications
- Integrations
Who It's For
Built for the organizations that own, manage, and service receivables.
-
Banks
Modernize receivables operations while supporting complex workflows, controls, consumer engagement, and integrations.
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Fintech & Financial Services
Bring servicing, digital engagement, communications, and recovery workflows together on a connected, integration-ready platform.
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Credit Unions
Support member-focused engagement, connected recovery workflows, and consistent controls on one platform.
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Auto Finance Companies
Bring account servicing, recovery workflows, consumer communications, and financial operations together across auto finance portfolios.
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Consumer & Specialty Finance
Support connected receivables operations across consumer lending, specialty finance, servicing, communications, recovery, and financial workflows.
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Private Equity
Support portfolio oversight, operating consistency, and scalable receivables infrastructure across investments.
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Private Credit
Bring visibility, standardization, and oversight to receivables across portfolios and business relationships.
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Debt Buyers & Portfolio Owners
Manage portfolios from acquisition and active recovery through specialized recovery, resolution, and financial operations on one platform.
Also supporting receivables operations across healthcare, utilities, property management, and other creditor environments.
Product in Action
See the connected workspace in action.
Stella
Superior Intelligence & Automation, built throughout ConnectRMS.
ConnectRMS operating environment
- Concierge
- Administration & Client Services
- Compliance
- Command Center
- Performance Hub
- Finance
- Voice
- Navigator
- Integrations
- Legal · Coming soon
Stella — Superior Intelligence & Automation
One layer, running across every capability
Understand context
Bring relevant information and activity into context.
Guide work
Help surface what needs attention and support the next appropriate action.
Automate workflows
Support automation throughout connected processes.
Surface insights
Turn operational information into useful visibility and insights.
Stella capabilities vary by release and configuration.
Compliance
Compliance at the Point of Action
Communications
- Communication eligibility & restrictions
- Channel-specific controls
- Consumer preferences & consent
- Contact-frequency controls
- Time-of-day & jurisdiction considerations
Account Situations
- Disputes & complaints
- Attorney / representation status
- Cease-and-desist handling
- Bankruptcy
- Fraud & hardship workflows
Requirements
- Client requirements
- State & jurisdiction requirements
- Workflow enforcement & exceptions
Controls & Evidence
- User permissions
- Audit trails
- Documentation & evidence
Designed to support compliant operations — not a guarantee of legal compliance. Specific controls vary by configuration; see individual platform capability pages for what's currently available.
Platform Capabilities
One platform. Every capability connected.
ConnectRMS Platform
Platform overview →Concierge
The connected account workspace for consumer account management and day-to-day operations.
Learn more →Administration & Client Services
Manage disputes, complaints, documents, correspondence, client requests, consumer protection workflows, and service exceptions in one connected workspace.
Learn more →Compliance
Manage compliance workflows, audits, complaints, quality oversight, evidence, and operational controls within the connected receivables environment.
Learn more →Command Center
Centralized configuration and control for the ConnectRMS environment, including products, integrations, platform settings, and operational rules.
Learn more →Performance Hub
Operational performance, supervision, queues, productivity, and management visibility.
Learn more →Finance
Payments, deposits, settlements, reconciliation, adjustments, returns, and client remittance.
Learn more →Voice
Integrated voice and telephony capabilities built into the platform.
Learn more →Navigator
Navigator, the ConnectRMS consumer self-service experience, provides a connected digital environment for account information, communications, offers, documents, and resolution.
Learn more →Integrations
Connectivity to payment processors, communication providers, data providers, and other systems.
Learn more →Legal
Extending ConnectRMS into connected legal recovery workflows.
Recovery Lifecycle
Built for every stage of recovery
- 1
Early Engagement
Digital engagement · Consumer self-service · Email/SMS · Account resolution
- 2
Active Recovery
Agent workflows · Voice · Account management · Negotiations · Payments
- 3
Specialized Recovery
Disputes · Complaints · Hardship · Fraud · Representation · Bankruptcy · Compliance controls
- 4
Legal Recovery Coming Soon
Legal recovery workflows
- 5
Resolution & Financial Operations
Payment processing · Deposits · Settlements · Reconciliation · Returns/refunds · Client remittance · Reporting & performance
Reflects the platform's designed scope. Capability availability varies by release — see individual platform capability pages for current functionality.
Enterprise Architecture
Architected for enterprise receivables operations.
Resilience & Scale
- Availability & resilience by design
- Scalable services
- Monitoring & observability
Security-Conscious Design
- Identity & access controls
- User permissions & audit trails
- Data protection architecture
Integration Architecture
- API-driven architecture
- Payment & communication providers
- Data providers & third-party systems
Multi-Portfolio Operations
- Multi-client & multi-portfolio environments
- Portfolio- and client-specific requirements
- Visibility across business relationships
Built on AWS · modern cloud foundation
ConnectRMS is architected on Amazon Web Services. This describes ConnectRMS's own architecture choices — it is not a claim of AWS endorsement, certification, or partnership, and hosting on AWS does not by itself make ConnectRMS compliant.
Request a Demo
See ConnectRMS on your own portfolio.
See how one connected platform brings operations, consumer engagement, compliance, finance, and Stella together for your organization.
Or email sales@connectrms.net