Utilities & Energy
Receivables management for utilities and energy providers.
Past-due and final-bill balances span active customers and closed service accounts. ConnectRMS is designed to connect communications, self-service, payment arrangements, and reporting on one operating record — alongside existing billing systems.
The operating environment
Utility providers — electricity, gas, water, and wastewater — manage large volumes of customer accounts with recurring billing, where balances arise on active service as well as after service ends.
The challenge. Past-due and final-bill balances often move between billing, customer service, and recovery systems, which makes consistent communications, payment arrangements, and visibility harder to maintain.
Receivables
The receivables ConnectRMS is designed to support.
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Electricity, gas, and water accounts
Past-due balances on residential and commercial service accounts, worked from one connected account view.
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Wastewater and municipal utilities
Receivables for municipally operated and public utility services, alongside existing billing systems.
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Final billing and closed service accounts
Balances remaining after service ends, with communications and resolution options for former customers.
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Past-due balances
Delinquent balances segmented into configurable workflows under the provider’s own policies.
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Payment arrangements and account servicing
Arrangements, payments, and account activity handled alongside the account and its history.
Platform Capabilities
How ConnectRMS is designed to support the work.
Automated SMS and email communications
Email and SMS engagement tied to the account record through the platform’s communication-provider integrations, with Stella supporting automation across connected workflows.
Consumer self-service
Navigator — Consumer Self-Service — gives customers a connected digital environment for account information, communications, offers, documents, and resolution.
Configurable collection journeys
Configurable workflows and operating rules, set centrally in Command Center, shape how accounts move from first notice through resolution.
Payment arrangement management
Payment arrangements, payments, and reconciliation handled alongside the account, with offers and resolution available to customers through Navigator.
Account status and communication eligibility
Account conditions can shape subsequent work, and communication eligibility and restrictions can reflect them.
Reporting and operational dashboards
Operational performance, queues, and productivity in one view, with dashboards for management visibility across the operation.
ConnectRMS is not a utility billing or customer information system. It is the connected receivables operating environment, designed to work alongside existing billing and customer systems through the platform integration architecture. Utility-specific rules, such as notice and service requirements, vary by jurisdiction and are reviewed with each organization rather than assumed.
Designed to support compliant operations — not a guarantee of legal compliance. Specific controls vary by configuration.
See how ConnectRMS could fit your operation.
Demos are coming in 2027. In the meantime, email sales@connectrms.net.